Guests of Allah
Service Program
At Diyar Al-Bait,' we are committed to being an active part in achieving the goals of Vision 2030, offering the finest services to the Guests of Allah.
Making a Significant Difference in the Pilgrims’ Experience
The Guests of Allah Service Program is one of the programs to achieve Saudi Arabia's Vision 2030. It aims to give as many Muslims as possible the chance to perform Hajj and Umrah in the best way, and to enrich and deepen their experience by preparing the Two Holy Mosques and fulfilling Islam's global message.
Strategic Objectives
Facilitating Pilgrim Services
To facilitate the hosting of Umrah pilgrims and facilitate access to the Two Holy Mosques through streamlined procedures and modern technologies.
Quality of Services
To provide high-quality services to pilgrims and Umrah pilgrims that are befitting of the Kingdom’s stature and the honor of serving the guests of the Guests of Allah.
Enriching the Experience
Enriching the religious and cultural experience by developing historic sites and providing exceptional educational content.
Digital Targets
Ambitious figures that reflect the scale of the coming development
Number of Umrah Pilgrims by 2030
15 Million by 2028
Developed historical sites
By 2028
Guest Satisfaction Rate
Service Quality Target
Key Initiatives and Provisions
Digital Transformation
Nusuk Platform
A comprehensive online portal to streamline visa procedures and services.
Mecca Road Initiative
Completion of entry procedures for pilgrims at airports in their home countries.
Infrastructure
Haramain High-Speed Railway
Connecting Mecca and Medina with the world's most advanced modes of transportation.
Airport Expansion
Expansion of King Abdulaziz International Airport in Jeddah to increase its capacity.
Shuttle Transportation
The Mecca Bus Project and the Advanced Shuttle Service in Medina.
Enhancing the Experience and Services
Development of Historic Sites
The restoration of the Cave of Hira, Mount Thawr, and historic mosques and Islamic museums.
Hajj Without a Suitcase
A logistics initiative to facilitate luggage transport and ease the burden on guests.
Providing comprehensive health insurance
Provide comprehensive health insurance to all Umrah pilgrims to ensure their safety.
Related Vision Pillars
How does the program contribute to achieving the overarching vision?
A Vibrant Society
Pride in national identity and the rich Islamic cultural and historical heritage.
A Thriving Economy
Diversify sources of income and increase tourism's contribution to GDP to 10 percent.
Our Commitment to the Vision
Providing food and lodging services that meet international hotel standards.
Adopt the latest digital technologies in reservation and service management.
Training national professionals specialized in the art of Islamic hospitality.